At Colby Journeys, we are dedicated to providing a smooth and reliable shipping experience for all our customers worldwide. This Shipping Policy outlines how we handle the shipment of your orders from the moment you place them until they reach your doorstep.
Order Processing
Once your order is successfully placed, our team begins processing it promptly. Processing includes verifying your order details, preparing the items for shipment, and conducting quality checks to ensure you receive the best products. Orders are typically processed within 1-3 business days.
Shipping Methods
We use trusted courier partners to deliver your orders safely and securely. The choice of courier depends on the destination and order size to ensure the best possible handling and care of your products.
Shipping Costs
Shipping charges are calculated based on the destination and the size or weight of your order. Any applicable shipping fees will be displayed at checkout before you confirm your purchase.
Tracking Your Order
Once your order has been shipped, you will receive a confirmation email containing tracking information. This allows you to monitor your shipment and stay updated on its status until delivery.
Lost or Damaged Items
If your order is lost or arrives damaged, please contact us immediately at [email protected]. We will work with you to resolve the issue as quickly as possible, including arranging replacements or refunds where appropriate.
Customer Responsibilities
Please ensure that your shipping address is accurate and complete at the time of placing your order. This helps prevent delays or delivery failures. If you notice any errors after placing your order, contact us as soon as possible.
International Shipping
We proudly ship to customers around the globe. Please be aware that international shipments may be subject to customs inspections, duties, or taxes imposed by the destination country. These charges are the responsibility of the recipient.
Contact Us
If you have any questions or concerns about your shipment or our shipping policies, please don’t hesitate to reach out to us at [email protected].