At Colby Journeys, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a straightforward returns and refunds process.
Returns
You may return eligible products within 14 calendar days from the date of delivery. To be eligible for a return, items must be:
Unused, unworn, and in the original condition
In the original packaging with all tags attached
Please note that some items may be non-returnable for hygiene or safety reasons, which will be clearly indicated on the product page.
How to Initiate a Return
To start a return, please contact us at [email protected] within the 14-day return period with your order details and reason for return. We will provide you with instructions on how to send your item back.
Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed within 7 business days using the original payment method.
Please note: Shipping costs are non-refundable, and return shipping is the responsibility of the customer unless the return is due to our error or a defective product.
Exchanges
Currently, we do not offer direct exchanges. If you wish to exchange an item, please follow the return process and place a new order for the desired product.
Late or Missing Refunds
If you haven’t received your refund within 7 business days after approval, please check your payment method or contact us at [email protected] for assistance.